The exam consists of 70 questions to be answered within 70 minutes. Please be familiar with the concepts below in order to earn the 70% required to pass the test. The questions are both hands on and multiple choice.
Basic Concepts
- Bytes/kilobytes/megabytes/terabytes
- Computer security
- Copyright Protection
- Data storage
- E-commerce
- Hardware and software
- Identifying operating systems
- Internet and World Wide Web
- Measuring processor speed
- ROM
- User licenses
File Management
- Adding a desktop background
- Control Panel
- Creating a screenshot
- Creating folders
- File Compression
- Identifying file types by their icon
- Keyboard shortcuts
- Minimize/maximize/restore down
- Navigating Windows (folders, icons)
- Restarting computer
- Selecting multiple folders simultaneously
- Sorting files in a dialog box
- Windows Task Manager
Information and Communication
- Accessing Internet Explorer (IE) home page
- Adding favorites in IE
- Email – To/CC/BCC
- IE back button
- IE Options
- Opening a new tab in IE
- Reloading Web pages in IE
- Saving images on a Web page
- Smartphone operating systems
- Web cookie
Access 2010
- Adding labels to a form
- Adding new records using a form
- Changing from design view to datasheet view
- Data types
- Deleting records
- Filtering queries using criteria
- Navigating through records
- Primary keys/relationships
- Record vs. field
- Running queries
- Tables
Word 2010
- Adding a first line indent using ruler
- Adding a new paragraph
- Headers and Footers
- Navigating commands on the ribbon
- Changing font color/size/line spacing/alignment
- Converting text to uppercase
- Creating bulleted lists
- Format painter tool
- Hiding non-printable characters
- Inserting picture/clip art/symbols
- Undoing your last action
- Setting tab stops using ruler
PowerPoint 2010
- Adding shapes/smart art
- Animations vs. transitions
- Applying themes
- Inserting clipart
- Moving pictures without distorting size
- Notes pane
- Printing notes/handouts
- Saving in other file formats
- Slide layouts
- Slide views
- The more button
- Viewing a slide show
Excel 2010
- Adding additional worksheets
- Adding borders
- Adding formulas/functions
- Auto Sum
- Changing decimal places
- Copying formulas/functions
- Fill handle
- Merge and center
- Printing
- Selecting all cells in a sheet
- Sorting content
- Undoing your last action
- Zoom tool