Navigate Difficult Conversations Effectively

Whether addressing performance concerns, delivering feedback, or resolving workplace issues, difficult conversations are an essential part of professional life. This course provides practical strategies for approaching high-stakes discussions with confidence, professionalism, and empathy.

Everything You Need to Know

Course Code: BU887 – 6 hours (Virtual)

Course Fee: $295

Instructor: Kandia Johnson

Schedule: Tuesday & Thursday, 9am–12pm

Dates: May 19-21

Registration Deadline: May 12

Difficult conversations can have a significant impact on workplace relationships, team performance, and organizational culture. This course helps participants develop the skills needed to approach challenging discussions with confidence and professionalism.

Participants will learn how to:

  • Prepare for high-stakes conversations
  • Communicate with clarity and empathy
  • Manage emotional responses during difficult discussions
  • Ask strategic questions that encourage productive dialogue
  • Deliver feedback effectively
  • Address workplace concerns constructively
  • Build trust through open communication
  • Navigate conflict while maintaining professional relationships

An AI-powered conversation planner enhances the learning experience by providing prompts, guided practice, and opportunities to rehearse challenging conversations. Participants can refine their language, test approaches, and build confidence before applying these skills in real-world situations.

Learners leave with practical communication strategies that can be used immediately in workplace conversations, performance discussions, and conflict-resolution situations.

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Questions About This Course?

Interested in learning more about Mastering Tough Conversations (AI-Powered)? The Workforce Training Center team can answer questions about course content, registration, professional development opportunities, and upcoming training offerings.

Contact Workforce Training Center Register Today