Communication
The ability to effectively communicate is still the number one skill that individuals and teams would like to improve. The challenges of remote communication during the past two years have put a spotlight on the methods of communication that we use and the quality of communication that occurs in the workplace. We have created a Communication Bootcamp to strengthen the overall foundation of your communication, expand skills to a higher level and apply these skills to complex work situations.
Session One – Communication Fundamentals for High Impact
- Preparing for Communication
- Understanding How Your Communication Influences Other
- The Power of Listening Skills
- Understanding Non Verbal Messages
- The Role of Implicit Bias in Our Communication
- Asking Questions – The Secret to Great Communication
- Identify Communication Issues That May Hold You Back
BU885 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
Session Two – Assertive Communication
- Understanding Your Audience and Stakeholders
- Communication Techniques That Build Confidence
- Components of Assertive Communication
- Receiving and Providing Feedback
BU886 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
Session Three – Handling and Communicating in Difficult Conversations
- A Process for Conducting Difficult Conversations
- Turning a Conversation into a Constructive Dialogue
- Learn How to Recognize the Most Effective Techniques and Common Mistakes
- Getting to The Root of The Issue
- Preparing for the Conversation
- Managing Emotions
- Monitoring The Progress of The Situation
- Understanding Why People Avoid Conflict
- Ways to De-escalate a situation
BU887 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
Session Four – Dynamic Presentations
- Achieving High Impact Communication in Small and Large Groups
- Planning and Structuring Presentations
- Assessing the Needs of Your Audience
- Developing an Introduction, Body and Ending
- Effective Presentation Techniques
- Each Participant Will Prepare and Deliver a Brief Presentation and Receive Feedback
- Ideas for Overcoming Nervousness
- Preparing for Key Questions
BU888 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
For more information, please contact rvccwtc@raritanval.edu
Customer Service
Coming soon
For more information, please contact rvccwtc@raritanval.edu
Management & Supervisory
Essential Management Skills
New and existing supervisors have totally different objectives then technical experts or team contributors. This program offers individuals some fundamental skills for making a transition into a management position, or refining skills of an existing manager. It focuses on the responsibilities of overseeing an area such as setting goals, talent development and performance management. In addition, colleagues that were once team members may now report to them. The program also addresses how to communicate effectively with peers and successfully transition into a management position. If you are a new manager or someone considering a supervisory role, this program will be beneficial.
Participants will learn:
- To Build Relationships With Their Team Members
- Ways to Gain the Respect of Their Employees
- To Set Challenging and Attainable Objectives as Well as Follow Up to Ensure They are Met
- Ways to Transition From an Individual, Technical Expert to Getting Things Done Through Others
- The Essential Elements of Preparing and Facilitating Effective Performance Management Review Discussions
- Understand How To Prepare For and Carry Out Development Discussions and Coaching Sessions
- Learn to Determine the Best Ways to Motivate their Staff
- Strengthen Their Communication Skills
- Action Planning
BU889 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
For more information, please contact rvccwtc@raritanval.edu
Project Management
Project Management Fundamentals
The ultimate success or failure of a project is directly related to the quality of the planning process for the project. This course provides an overview of the methods and procedures that are used to plan their work, estimate costs and develop a project schedule.
Organizations are using project management skills to provide a structure for dealing with increasingly competitive markets, financial pressures to improve performance, restructuring, acquisitions and globalization. Project management provides a structure for addressing the pressures that most organizations are facing. This course provides participants with an overview of the essential elements of project management and the project management life cycle.
Participants will focus on:
- Definition of a project
- Why project management?
- Project life cycle
- Organization structures
- Tools and techniques
- Career Options
BU803 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
Advanced Project Management
Advanced Project Management provides a structure for creating a shared understanding of what it takes to deliver products and services effectively. Participants will develop the knowledge to plan, implement and execute a comprehensive approach. The program offers a way to oversee all aspects of the project, set deadlines, assign responsibilities, monitor results and summarize project progress. Individuals who are managing or working on project teams can benefit from applying the content to actual, workplace projects. This course provides participants with an overview of the essential elements of project management and the project management life cycle and insight into how to apply these for improved results.
Participants will learn:
- Learn the Phases of Project Management
- Understand the components of Project Scope Management
- To apply Risk Identification and create contingency plans
- To design a budget and apply expense management techniques
- To build a Project Timeline
- To oversee elements of quality management
- To evaluate the success of the project
- Action Planning
BU806 - 3 hours (Online)
Instructor: Georgann Occhipinti
Course Fee: $89
Date: TBA
For more information, please contact rvccwtc@raritanval.edu
