Communication Skills

This four-week online course helps you communicate with confidence in everyday situations, whether at work, in meetings, or online. You’ll learn practical ways to organize your thoughts, manage nerves, and handle difficult conversations. Each session provides a supportive space to practice through short speeches, group activities, and constructive feedback. Whether you’re speaking on Zoom or in person, you’ll leave with skills you can apply right away.

8 hours 
Instructor: Carolyn Kinebrew Bosa
Course Fee: $350
Date: October 9 –October 30
Day: Thursday 
Time: 6-8pm
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Registration cut-off: October 9

Learn how to design engaging, effective online learning experiences in this five-week, hands-on program. Blending the energy of a bootcamp with practical application, you’ll explore the foundations of instructional design, practice with leading tools, and receive real-time feedback from an expert instructor. By the end, you’ll create a portfolio-ready project or refine a course idea for your business. Perfect for teachers, trainers, HR professionals, entrepreneurs, and anyone ready to break into or advance in instructional design.

What You’ll Gain

• A clear understanding of instructional design principles and best practices
• Hands-on experience with storyboarding, learning objectives, assessments, and accessibility strategies
• Exposure to leading tools and platforms, including LMS systems, authoring tools, and multimedia design software
• A portfolio-ready project or enhanced course idea to showcase your skills
• Opportunities to network, collaborate, and share your work in a supportive learning community

20 hours 
Instructor: Julie Ann Howlett
Course Fee: $450
Date: October 21  – November 20
Day: Tuesday & Thursday 
Time: 6-8pm
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Registration cut-off: October 14
 

Discover how to create unforgettable customer experiences with Disney’s proven service principles. This three-day interactive program combines role-playing, team-building, and case studies with the Kaizen philosophy of continuous improvement. Participants will learn to anticipate customer needs empathy and creativity, apply service recovery techniques using the HEARD Model (Hear, Empathize, Apologize, Resolve, Diagnose) and streamline workflows for greater efficiency and improved client satisfaction. This program empowers professionals in any field to transform customer service into a differentiating strength, driving both client loyalty and organizational success.

6 hours 
Instructor: Dexter Valley
Course Fee: $295
Date: November 4 – November 11
Day: Tuesday & Thursday 
Time: 6-8pm
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Registration cut-off: October 28

12 hours 
Instructor: Deborah Duffy
Course Fee: $395
Date: October 16 – November 6
Day: Thursday 
Time: 6-9pm
Location: Workforce Training Center RVCC
Click here to register

Registration cut-off: October 9